Help & Support
Get answers to your questions, explore documentation, and connect with our support team for assistance.
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Read DisclaimerFrequently Asked Questions
Choose based on your usage needs: Explorer (Free) for personal exploration with 5 charts/month, Research ($29/month) for serious practitioners with 100 charts/month and advanced systems, or Professional ($79/month) for unlimited charts and API access.
Astrovastum uses Swiss Ephemeris for astronomical calculations, providing precision within fractions of an arc-second. Our deterministic engine ensures reproducible results across time with versioned rule cores.
Yes. Research and Professional tier subscribers can export charts in PDF, JSON, and image formats. You own your data and can request complete exports at any time.
We support Western tropical, Vedic sidereal, fixed stars, harmonics, and multiple house systems. Our multi-system arbitration framework processes all systems in parallel with weighted governance protocols.
Professional tier subscribers receive API keys for programmatic access to all calculation engines. The REST API supports natal charts, transits, progressions, and Vedic calculations with JSON responses. Rate limit is 1,000 requests per hour.
Yes. Cancel anytime through your account settings. Service continues until the end of your current billing period. See our refund policy for details on eligible refunds within the first 7-14 days.
Absolutely. All data is encrypted in transit and at rest. We never share, sell, or use your personal chart data for any purpose other than providing services. Review our privacy policy for complete details.
Yes. Our research blog features in-depth articles on methodology, system integration, and astrological techniques. We also provide comprehensive documentation for all calculation methods and interpretive frameworks.
Contact support@astrovastum.com with details of the issue. Research tier users receive priority support with 24-hour response times. Professional tier users have access to dedicated support channels with 4-hour response times.
Yes. Research and Professional tiers are designed for professional practitioners. Professional tier includes white-label capabilities for integrating into your own client-facing applications.
